The following fees may apply for the Starter plan and the One-time Use service.

Basics

  • Incoming mail: CHF 1.- per incoming mail (letter or package)
  • Request for opening and scanning: CHF 0.50 per scanned PDF page (incoming fees are not counted for scanned documents)
  • Consolidation: CHF 3.- per item that we consolidate with another item
    Unboxing,
  • Reconditioning, Pictorial Content: CHF 65.- per hour of work with a minimum of 10 minutes billed for each request.
  • We can ship or discard the contents, but we cannot keep anything for future shipments.
  • Transfer request: CHF 3.- per item, packages CHF 9.- depending on volume.

Customs Declaration (CN22 & CN23)

  • Customs declarations are made on actual values or invoices sent by the shipper.
  • We are signing the customs declaration on your behalf, please do not ask us to undervalue the contents to save on customs duties.
  • We transmit the content after verification and declare it as merchandise.
  • CHF 9.- online declaration with documents handed over to the carrier.

Additional fees

  • Tracking numbers: CHF 6.50 for small packages and envelopes, CHF 3 for large packages with online declaration.
  • Incorrect address: CHF 10.- to pick up your shipment at the local post office.
  • Precise signature elements: (to be avoided, as this will incur charges even if we are unable to sign for you) CHF 35.- Judicial documents, Enforcement documents, Bulky items, Cash on delivery.
  • VAT and entry fee prepayment: CHF 35 to avoid return of shipment. Please ensure your shipments are prepaid for VAT to avoid these charges.
  • Third-party label printing: CHF 15.-, we print your own DHL, FedEx, UPS labels and arrange pickup for you with your preferred carriers

  • Mail storage: free for one year. After this period, documents are automatically destroyed without notice.

  • Magazine and newspaper storage: free for six months. After that, they are automatically destroyed without notice.

  • Package storage: First 15 days free. Charged according to service fees, for a maximum of six months.

  • CHF 8.- per month or part thereof per box (except oversized items CHF 0.50/kilo/day from the 1st day).

  • Pick-up Fee: CHF 10.- (by appointment only, 48 hours in advance - business days only).
  • Reactivation fee: CHF 35 (after payment interruption, suspension, or account closure).