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Sian Evans

“Actually, I wasn’t able to fully use the service, but I received excellent customer support on two occasions. I purchased the one-time use service. First, the seller I bought the item from had a shipping delay, so I contacted SwissMailBox to ask what would happen if the item didn’t arrive within 15 days. They kindly paused the service for me, so there were no additional charges.”

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Ruti

“I am very pleased with the excellent service from SwissMailBox & Alex. They respond to concerns or questions within 24 hours, usually within an hour. Account setup was even completed on a Sunday. All Swiss stores I use are happy to deliver to my SwissMailBox address. Parcels are scanned and photographed, and an email notification is sent as soon as your items have been processed.”

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Daniel Gray

"Absolutely amazing service! Very fast at every stage. Easy to use and very efficient. A little story: a seller ended up cancelling my order because they didn’t have the item in stock. I informed SwissMailBox, and they said they would keep my address on hold for another 6 months in case I place a future order. I highly recommend SwissMailBox as their customer service is outstanding."