SwissMailBox supports travelers, expatriates, digital nomads, businesses, and individuals worldwide by digitizing their postal mail so they can access it online.
FAQ · Frequently Asked Questions
Is it expensive to have an address in Switzerland?
Our subscriptions start at CHF 9.99 per month.
Generic P.O. box type address with:
c/o SwissMailBox #123
12 Le Corbusier Street
1208 Geneva – Switzerland
Can I have an address without SwissMailBox on it?
Yes, with a registered agent service. This is recommended for professional use.
How am I notified when mail is received?
You will receive an email notification upon receipt. You can then log in to your account and tell us your desired action.
Do you work with partners?
Yes, we use certain partner infrastructures to ensure a reliable service, in addition to our own services.
Are there any problems with certain carriers?
We do not accept deliveries via DPD Switzerland due to reliability issues. Please use other carriers.
What services do you offer?
We primarily offer:
- Offer starter for personal use
- Offer domiciliation dedicated address (private or business)
- Offer single-use : reception and single reshipment
We also support businesses (accounting, legal, real estate).
Why do you ask for ID?
For legal and security reasons, we must verify user identities. Any fraudulent use is strictly prohibited.
How to estimate reshipping costs?
We primarily use Swiss Post. A calculator is available on the Swiss Post website.
Do you offer custom services?
Yes: package consolidation, bulk shipping, envelope customization, administrative services.
Can you scan everything?
Generally yes, except for: advertisements, catalogs, books, or bulky items. For packages: photo + details, opening upon request.
How to pay?
Monthly payment by credit card. Other options: bank transfer, TWINT, Apple Pay, cryptocurrencies (upon request).
Do you open my mail?
Only upon instruction. We can open certain packages for customs formalities.
What is the processing time?
The majority of mail is processed within 24 hours of receipt.
Do you ship mail and packages?
Yes, according to your instructions: scanning, destruction, or reshipment.
How can you help my business?
We offer customized solutions for logistics management, customer returns, and international shipping.
Do you ship all types of goods?
No. We strictly adhere to Swiss and international laws.
Prohibited Products (Non-exhaustive list):
- drugs and illegal substances
- Weapons, ammunition, explosives
- live animals
- counterfeits
- hazardous materials
- human remains
- Prohibited items by law
If in doubt, contact us before shipping.
