Privacy Policy

Data controller
The data controller is: SwissMailBox Sàrl
Address: Rue le Corbusier 12 – 1208 Geneva
Phone: +41 78 440 7636
Email: admin@swissmailbox.com
VAT: CHE-446.287.104

2. Personal data collected
We only collect the data necessary for our services, including:
– Identity (surname, first name)
– Contact Information (mailing address, email, phone)
Account Information
– Shipping data (mail, parcels, declared contents)

3. Purposes of processing
Your data is processed for:
Provide and manage our services (reception, scanning, storage, reshipment)
– Manage your user account
Process payments
– Ensure security and prevent abuse
– Comply with our legal obligations

4. Legal bases
Treatment is based on:
– Contract execution
– Compliance with legal obligations
– Our legitimate interest (security, service improvement)
– Your consent when required

5. Data Sharing
Your data may be transferred to:
– Technical service providers (hosting, CRM, IT)
Payment providers
Logistics partners (carriers)
– Authorities, when the law requires
We do not sell your personal data.

6. International Transfer
Data may be transferred outside of Switzerland or the EU. In such cases, we ensure an adequate level of protection (standard contractual clauses or equivalent).

7. Shelf life
The data is stored:
During the term of the contractual relationship
– Then according to legal obligations (accounting, etc.) or until a deletion request when applicable

8. Data Security
We are implementing appropriate technical and organizational measures to protect your data from unauthorized access, loss, or disclosure.

9. Cookies and similar technologies
We use cookies to:
Ensure the operation of the site.
– Analyze usage
– Improve the user experience
You can configure your browser to reject cookies

10. Your Rights
In accordance with applicable law, you have the following rights:
– Right to access your data
Right to rectification
Right to erasure
Right to restriction of processing
Right to object
– Right to portability (if applicable)
To exercise your rights, please send an email to the following address: admin@swissmailbox.com

11. Modifications
We may modify this policy at any time. The current version is the one published on our website.

12. Contact
For any questions related to this policy: admin@swissmailbox.com

Update: March 2026