{"id":3020,"date":"2026-03-27T09:25:19","date_gmt":"2026-03-27T09:25:19","guid":{"rendered":"https:\/\/swissmailbox.com\/?page_id=3020"},"modified":"2026-04-30T10:13:22","modified_gmt":"2026-04-30T10:13:22","slug":"foire-aux-questions","status":"publish","type":"page","link":"https:\/\/swissmailbox.com\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id=\"fws_69fcc64f58beb\"  data-column-margin=\"default\" data-midnight=\"light\"  class=\"wpb_row vc_row-fluid vc_row full-width-content vc_row-o-equal-height vc_row-flex vc_row-o-content-middle  zindex-set mobile-disable-bg-image-animation height_desktop_500px height_tablet_400px height_phone_250px right_padding_8pct left_padding_8pct nectar-overflow-hidden\"  style=\"padding-top: 0px; padding-bottom: 0px;  z-index: 100;\"><div class=\"row-bg-wrap\" data-bg-animation=\"fade-in\" data-bg-animation-delay=\"\" data-bg-overlay=\"true\"><div class=\"inner-wrap row-bg-layer using-image\" style=\"background-color: #FFFFFF;\" ><div class=\"row-bg viewport-desktop using-image using-bg-color\"  style=\"background-image: url(https:\/\/swissmailbox.com\/wp-content\/uploads\/2026\/02\/SMB-Man-Case-Study-2.jpg); background-position: center center; background-repeat: no-repeat; background-color: #FFFFFF; \"><\/div><\/div><div class=\"row-bg-overlay row-bg-layer\" style=\"background-color:#2E3243;  opacity: 0.8; \"><\/div><\/div><div class=\"row_col_wrap_12 col span_12 light left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding column_position_static el_spacing_0px inherit_tablet inherit_phone\"  data-padding-pos=\"top-bottom\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div id=\"fws_69fcc64f598db\" data-midnight=\"\" data-column-margin=\"none\" class=\"wpb_row vc_row-fluid vc_row inner_row  right_padding_20px left_padding_20px right_padding_phone_5px left_padding_phone_5px\"  style=\" z-index: 10;\"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col child_column centered-text no-extra-padding force-desktop-text-align-center inherit_tablet inherit_phone\"   data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"nectar-responsive-text font_size_phone_30px font_line_height_1-5 nectar-link-underline-effect\" style=\"color: #FFFFFF;\" data-inherit-heading-family=\"h1\"><h1 style=\"text-align: center\">FAQ \u00b7 Frequently Asked Questions<\/h1>\n<\/div>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69fcc64f5ac36\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row full-width-section\"  style=\"padding-top: 30px; padding-bottom: 30px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col padding-2-percent inherit_tablet inherit_phone flex_gap_desktop_10px\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"toggles accordion\" data-br=\"\" data-starting=\"closed\" data-style=\"minimal\"><div class=\"toggle accent-color\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>Why choose SwissMailBox?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><span style=\"color: #4e6476\">SwissMailBox supports travelers, expatriates, digital nomads, businesses, and individuals worldwide by digitizing their postal mail so they can access it online.<\/span><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle accent-color\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>Is it expensive to have an address in Switzerland?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><span style=\"color: #4e6476\">Our subscriptions start at CHF 9.99 per month.<\/span><br \/>\n<span style=\"color: #4e6476\">Generic P.O. box type address with:<\/span><\/p>\n<p><span style=\"color: #4e6476\">c\/o SwissMailBox #123<\/span><br \/>\n<span style=\"color: #4e6476\">12 Le Corbusier Street<\/span><br \/>\n<span style=\"color: #4e6476\">1208 Geneva \u2013 Switzerland<\/span><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle accent-color\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>Can I have an address without SwissMailBox on it?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><span style=\"color: #4e6476\">Yes, with a registered agent service. This is recommended for professional use.<\/span><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle accent-color\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>How am I notified when mail is received?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><span style=\"color: #4e6476\">You will receive an email notification upon receipt. You can then log in to your account and tell us your desired action.<\/span><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle accent-color\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>Do you work with partners?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><span style=\"color: #4e6476\">Yes, we use certain partner infrastructures to ensure a reliable service, in addition to our own services.<\/span><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle accent-color\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>Are there any problems with certain carriers?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><span style=\"color: #4e6476\">We do not accept deliveries via DPD Switzerland due to reliability issues. Please use other carriers.<\/span><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle accent-color\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>What services do you offer?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><span style=\"color: #4e6476\">We primarily offer:<\/span><\/p>\n<ul>\n<li><span style=\"color: #4e6476\">Offer <em>starter<\/em> for personal use<\/span><\/li>\n<li><span style=\"color: #4e6476\">Offer <em>domiciliation<\/em> dedicated address (private or business)<\/span><\/li>\n<li><span style=\"color: #4e6476\">Offer <em>single-use<\/em> : reception and single reshipment<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #4e6476\">We also support businesses (accounting, legal, real estate).<\/span><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle accent-color\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>Why do you ask for ID?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><span style=\"color: #4e6476\">For legal and security reasons, we must verify user identities. Any fraudulent use is strictly prohibited.<\/span><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle accent-color\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>How to estimate reshipping costs?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><span style=\"color: #4e6476\">We primarily use Swiss Post. A calculator is available on the Swiss Post website.<\/span><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle accent-color\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>Do you offer custom services?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><span style=\"color: #4e6476\">Yes: package consolidation, bulk shipping, envelope customization, administrative services.<\/span><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle accent-color\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>Can you scan everything?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><span style=\"color: #4e6476\">Generally yes, except for: advertisements, catalogs, books, or bulky items. For packages: photo + details, opening upon request.<\/span><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle accent-color\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>How to pay?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><span style=\"color: #4e6476\">Monthly payment by credit card. Other options: bank transfer, TWINT, Apple Pay, cryptocurrencies (upon request).<\/span><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle accent-color\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>Do you open my mail?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><span style=\"color: #4e6476\">Only upon instruction. We can open certain packages for customs formalities.<\/span><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle accent-color\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>What is the processing time?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><span style=\"color: #4e6476\">The majority of mail is processed within 24 hours of receipt.<\/span><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle accent-color\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>Do you ship mail and packages?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><span style=\"color: #4e6476\">Yes, according to your instructions: scanning, destruction, or reshipment.<\/span><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle accent-color\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>How can you help my business?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><span style=\"color: #4e6476\">We offer customized solutions for logistics management, customer returns, and international shipping.<\/span><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle accent-color\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus\"><\/i>Do you ship all types of goods?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><span style=\"color: #4e6476\">No. We strictly adhere to Swiss and international laws.<\/span><\/p>\n<p><span style=\"color: #4e6476\">Prohibited Products (Non-exhaustive list):<\/span><\/p>\n<ul>\n<li><span style=\"color: #4e6476\">drugs and illegal substances<\/span><\/li>\n<li><span style=\"color: #4e6476\">Weapons, ammunition, explosives<\/span><\/li>\n<li><span style=\"color: #4e6476\">live animals<\/span><\/li>\n<li><span style=\"color: #4e6476\">counterfeits<\/span><\/li>\n<li><span style=\"color: #4e6476\">hazardous materials<\/span><\/li>\n<li><span style=\"color: #4e6476\">human remains<\/span><\/li>\n<li><span style=\"color: #4e6476\">Prohibited items by law<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #4e6476\">If in doubt, contact us before shipping.<\/span><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69fcc64f5ec90\"  data-column-margin=\"default\" data-midnight=\"light\"  class=\"wpb_row vc_row-fluid vc_row full-width-content vc_row-o-equal-height vc_row-flex vc_row-o-content-top  zindex-set mobile-disable-bg-image-animation nectar-overflow-hidden\"  style=\"padding-top: 0px; padding-bottom: 0px;  z-index: 100;\"><div class=\"row-bg-wrap\" data-bg-animation=\"fade-in\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" style=\"background-color: #FFFFFF;\" ><div class=\"row-bg viewport-desktop using-bg-color\"  style=\"background-color: #FFFFFF; \"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 light left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col padding-1-percent column_position_static el_spacing_0px padding-5-percent_tablet padding-5-percent_phone\"  data-padding-pos=\"left-right\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 10px;\" class=\"divider\"><\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69fcc64f6014b\"  data-column-margin=\"default\" data-midnight=\"light\" data-top-percent=\"10%\" data-bottom-percent=\"10%\"  class=\"wpb_row vc_row-fluid vc_row full-width-section vc_row-o-equal-height vc_row-flex vc_row-o-content-middle parallax_section height_desktop_50px height_tablet_120px height_phone_120px\"  style=\"padding-top: calc(100vw * 0.10); padding-bottom: calc(100vw * 0.10); \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"true\"><div class=\"inner-wrap row-bg-layer using-image\" ><div class=\"row-bg viewport-desktop using-image using-bg-color\" data-parallax-speed=\"fast\" style=\"background-image: url(https:\/\/swissmailbox.com\/wp-content\/uploads\/2026\/02\/SMB-Delivery-1.jpg); background-position: left top; background-repeat: no-repeat; background-color: #FFFFFF; \"><\/div><\/div><div class=\"row-bg-overlay row-bg-layer\" style=\"background-color:#2E3243;  opacity: 0.8; \"><\/div><\/div><div class=\"row_col_wrap_12 col span_12 light left\">\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"nectar-split-heading\" data-align=\"default\" data-m-align=\"inherit\" data-text-effect=\"default\" data-animation-type=\"default\" data-animation-delay=\"0\" data-animation-offset=\"\" data-m-rm-animation=\"\" data-stagger=\"\" data-custom-font-size=\"false\" ><div class=\"heading-line\" > <div><h2><strong>SwissMailBox<\/strong><\/h2> <\/div> <\/div><div class=\"heading-line\" > <div><h2>Simple and smart solutions!<\/h2> <\/div> <\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-4 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone flex_gap_desktop_10px\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"FAQ \u00b7 Foire aux questions Pourquoi choisir SwissMailBox ? SwissMailBox accompagne des voyageurs, expatri\u00e9s, digital nomads, entreprises et particuliers dans le monde entier en num\u00e9risant leur courrier postal afin qu\u2019ils...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-3020","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/swissmailbox.com\/en\/wp-json\/wp\/v2\/pages\/3020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swissmailbox.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/swissmailbox.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/swissmailbox.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/swissmailbox.com\/en\/wp-json\/wp\/v2\/comments?post=3020"}],"version-history":[{"count":36,"href":"https:\/\/swissmailbox.com\/en\/wp-json\/wp\/v2\/pages\/3020\/revisions"}],"predecessor-version":[{"id":3230,"href":"https:\/\/swissmailbox.com\/en\/wp-json\/wp\/v2\/pages\/3020\/revisions\/3230"}],"wp:attachment":[{"href":"https:\/\/swissmailbox.com\/en\/wp-json\/wp\/v2\/media?parent=3020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}